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SHIPPING
*DUE TO COVID-19 & THE HOLIDAY RUSH THERE MAY BE LONGER SHIP TIMES. PLEASE ALLOW UP-TO 10-14 BUSINESS DAYS FOR CERTAIN ORDERS.
Domestic orders:
$17 USPS Priority Shipping
1-2 day processing time once an order is placed. Once shipped, delivery takes 1 to 3 business days for delivery for all domestic orders, shipped priority through USPS.
*We are not responsible for any lost or stolen packages. Once an order is shipped and scanned, it is the responsibility of USPS to deliver your order in a timely manner. If any delays or issues occur, please contact USPS to file a claim.
International orders:
$35 International Shipping
DHL: 1-2 day processing time once order is placed. Once shipped, delivery takes 3 to 5 business days.
USPS: 1-2 day processing time once order is placed. Once shipped, delivery takes 7 to 21 business days.
UPS: 1-2 day processing time once order is placed. Once shipped, delivery takes 5 to7 business days.;
*BUYER IS RESPONSIBLE FOR ANY TAXES/VAT FEES IMPOSED BY THEIR COUNTRY*
RETURNS:
All Returns must be approved before they can be shipped back and considered for a Refund/Exchange.
All Custom Orders are made to order and are FINAL SALE! That includes any custom Crowns and any units that have been colored. Unless otherwise approved for an exchange ONLY!
Returns are accepted within 7 business days of receipt of your order. Any signs of wear and usage of hair will NOT be accepted. Hair must be received back in its original condition (new, unaltered and unused). Lace cannot be cut and all attachments must be included. If hair is returned after 7 business days, we will offer an exchange or store credit only at our discretion.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund.
Refunds are contingent upon inspection of item(s) once we receive it.
Customer is responsible for all shipping costs if seller is not at fault.